What happens if I fail the online ID verification?

If your online ID check fails, you’ll need to complete an In-Branch Verification (IBV) at the Post Office before your DBS application can continue.

1. Set up your Post Office check

In your Case Portal, you’ll be asked to confirm your name, date of birth, address, and the ID documents you plan to take. You’ll then choose a Post Office branch that offers the service, using the branch finder to locate the nearest one to you.

You’ll receive a verification letter, which you can print or show on your phone.

2. Take your documents and verification letter to the Post Office

The letter includes a QR code the Post Office will scan to begin the check.

Please take original documents only — no photocopies or screenshots.

3. The Post Office verifies your identity

Trained staff will check your original documents in person and complete the identity verification.

They’ll return the result directly to Personnel Checks so your application can move forward.

The in-branch verification costs £8.80, paid directly to the Post Office when you complete your check.

Once you’ve completed the Post Office check, you’ll receive prompts to return to your Case Portal and finish your DBS application.