Is there anything I shouldn’t mention in my messages?

To keep all tutors, students, and parents safe — and to ensure fairness across the platform — there are some things you must not include in your tutor profile or in your messages with clients. Please follow these guidelines carefully.

You must not share any personal contact details in your messages or request a client's contact details. This includes: email addresses, phone numbers, social media accounts, or any other external contact information.

All communication must stay on the PMT platform- this ensures everyone's safety and provides a clear record of all interactions. If a client were to claim that something was said or agreed outside the platform, we would be unable to verify what happened and therefore unable to support or protect you.

Your profile should focus entirely on your expertise and the services you provide on this platform. For this reason, you must not mention:

• Other tutoring platforms you have worked on

• Agencies you are currently part of

• Specific brand names, company names, or competing tutoring services

Avoid statements such as:

• “I also tutor on [Platform X].”

• “I used to work through [Agency Y].”

• “You can find my reviews on [Site Z].”

These references can be confusing for clients and may imply that lessons could continue elsewhere, which is not permitted.

For safeguarding, vetting, and quality-assurance reasons, all lessons must take place on our platform, as outlined in our Terms and Conditions.

You must not:

• Invite a student to continue lessons elsewhere (such as a different platform)

• Mention that you teach through other services

• Offer discounts for off-platform lessons

• Suggest switching to Zoom, WhatsApp, email, or any private communication channel