What happens if my student does not attend/is a no-show?

If your student doesn’t show up within 15 minutes of their scheduled lesson, please email us to let us know they were a no-show. You will still be fully paid for a lesson by default, but reporting a student as a no-show allows us to investigate the issue and ensure the student didn’t run into any issues when trying to attend.

If your student hasn’t joined the lesson a few minutes into the start time, send them a message to let them know they have a session and you're waiting for them in the Lessonspace. They will receive an email when you send a message.

After 15 minutes, if your student hasn’t joined the lesson, and nobody has replied to your message, contact us to report your student as a no show.

The billpayer will automatically be charged in full as soon as the lesson is scheduled to begin. If you would like to offer them a full or partial refund, please let us know when you contact us regarding the no-show.