What happens if my student does not attend/is a no-show?

What is the no-show procedure for tutors?

If your student doesn’t join their scheduled lesson right away, send them a message in the first few minutes to let them know they have a session and you're waiting for them in the Lessonspace. They will receive an email when you send a message.

If after 15 minutes your student hasn’t joined the lesson or responded to your message, please contact us to let us know they were a no-show. Reporting a student as a no-show allows us to investigate the issue and ensure the student didn’t run into any issues when trying to attend.

The billpayer will automatically be charged in full as soon as the lesson is scheduled to begin, so you will automatically be paid for this lesson. If you would like to offer them a full or partial refund instead, please let us know when you contact us regarding the no-show.