What happens if my tutor cancels my lesson?
Edited
We encourage all our tutors to reschedule when possible, but sometimes a tutor may have to cancel your lesson.
When a lesson is cancelled, you will be emailed to inform you of this cancellation, and the booking will move into your Cancelled tab.
Will I get my money back if my tutor cancels?
You will never be charged if your tutor cancels a lesson.
If your lesson was scheduled to start within 72 hours, our card authorisation check will have triggered on your card. This card authorisation check will automatically drop as soon as your tutor cancels, but it may take a few days for the funds to appear in your account.
We don't have control over how long it takes for the funds to be made available again as this is controlled by your bank's processing time.