Booking and Managing Lessons
Guidance on booking lessons, managing schedules, cancellations, and lesson attendance.
Requesting lessons
How do I request and book a lesson?
To request lessons you need to be a billpayer or a student with a full account . If you haven’t selected a tutor yet, see our guide on how to find a...
Can I request more than one lesson at a time?
Yes – the process is almost the same as requesting a single lesson , but instead of choosing just one slot, you can select multiple. Select your les...
How do I book weekly or recurring lessons?
Recurring bookings let you reserve the same weekly lesson slot in just a few clicks. They’re a great option for regular lessons and can help you secur...
How do tutors suggest lessons for me to book?
Tutors can’t book lessons on your behalf, but they can suggest lessons for you to book. A lesson suggestion allows your tutor to propose lesson slot...
Why did my lesson request get rejected?
This can be for a couple of reasons. Sometimes the tutor is simply unavailable on the date and time you’ve specified. They usually follow up the rejec...
Will I be charged if there was no response to my lesson request?
If you’ve requested a lesson and never received a response, you might be wondering why. You will never be charged for a lesson request which has expir...
Managing bookings
Where do I view my bookings?
You can view your bookings in several places across the platform: On your PMT Education homepage, your upcoming bookings appear at the top. Click Boo...
What are custom rates?
A custom rate is a special hourly rate that your tutor may choose to offer you which is different from their standard rate . Tutors must set a custom...
Can I save my booking information for future lessons?
Yes! As soon as you book a lesson with a tutor, your booking details will be automatically saved so you don’t have to fill them out next time. This...
Can I give my child control over bookings?
To change a student’s access controls, navigate to Student accounts . Then, click Change account type , which will allow you to choose between givin...
Rescheduling and Cancellations
How do I reschedule a lesson?
If you need to reschedule a lesson, it’s best to message your tutor first to let them know. To reschedule, you’ll need to send a request through the p...
How do I cancel a lesson?
If you need to cancel a lesson, go to your Bookings and click the 3 dots next to your upcoming booking. Then click Cancel booking . You’ll be prompte...
Will I be charged if I cancel a lesson?
Whether it’s illness or a family emergency, we know there are things in life that simply can’t be helped. For that reason, we allow you to cancel less...
What happens if my tutor cancels my lesson?
We encourage tutors to reschedule lessons where possible, but occasionally a tutor may need to cancel. If this happens, you will receive an email noti...
How do I cancel or reschedule a recurring lesson?
If your plans change, you can cancel the entire block of recurring lessons or just adjust individual lessons within it. Here’s how to manage your recu...
How do I respond to my tutor's reschedule request?
If a tutor requests to reschedule a lesson, you’ll receive a reschedule request under ' Notifications '. It will also appear under ' Pending' in your...
Issues with Lessons & Attendance
I wasn’t happy with my first lesson, what can I do?
We’re sorry to hear that. Sometimes it can take a couple of sessions to feel comfortable with a new tutor but if your first lesson wasn’t what you exp...
What happens if I’m late?
If you’re going to be late, simply message your tutor and give them a heads up. If you fail to notify your tutor and don’t show up within 15 minutes o...
What happens if my tutor is late?
We encourage all of our tutors to be punctual, but there may be occasions when they’re running a bit late. If that happens, we ask that our tutors try...
I’m a billpayer, what happens if my student forgets about their lesson?
Here at PMT Education, we understand how busy life can be, and sometimes a packed schedule can result in a lesson slipping a student’s mind. However, ...
Lesson Management and Time Zones
Can I see my upcoming lessons on Google Calendar?
Our Google Calendar integration feature allows you to sync your lessons to your Google Calendar. This means you can keep track of your lessons in your...
How do I know what timezone my lessons are in?
When you create your account, your timezone is automatically detected and saved. Lesson times are always shown in the timezone saved in your account, ...