What can I do if my payment fails while I’m booking a lesson?

Payments can fail for a number of reasons. For example, your card details may be incorrect, your bank may have declined the payment, or there may not be enough funds available on your card.

If your payment fails, please check that:

• your card details are correct

• your card has not expired

• your bank has not blocked the payment

• there are sufficient funds available to cover the lesson cost

If everything looks correct but you still cannot book your lesson, please get in touch and we’ll be happy to help.

Before a lesson takes place, we carry out a card authorisation check to confirm that sufficient funds are available on your card.

If there are not enough funds available when the check is carried out, your booking may fail or be cancelled.

You can read more about how card authorisation checks work in our FAQ: How does card authorisation work?