Payments
How payments work and common queries
How do payments work? Why does my card appear to have been charged before a lesson has taken place?
Payment is only taken once a lesson has started. To guarantee payment to our tutors, we carry out a card authentication check to ensure you have enoug...
Where can I view and keep track of my payments?
We keep your payment information neatly organised in your Payment history , which you can access via the drop down menu in your dashboard. Here, you’...
What can I do if my payment fails while I’m booking a lesson?
Payments can fail for several reasons. It might be because your card is temporarily blocked, you haven’t updated your bank details with us, or you did...
I've been charged twice for a lesson
There are only two scenarios where we take payment: Your scheduled lesson has begun You have cancelled or rescheduled within 48 hours of a lesson's s...
How can I change my payment method?
If you would like to change the card used to make payments, you can access and edit your saved card details in Payment methods . Just navigate to thi...
Can I change the card I booked my lesson with?
You can change your card for any bookings scheduled to begin more than 72 hours away . For any bookings within the next 72 hours, you won’t be able t...
Is payment secure?
Yes, it is. So much so, even we don’t see your card details. Every payment made through PMT Education is handled by our payment processor, Stripe. Str...
A tutor has asked me to pay for lessons in cash or via another platform, what should I do?
Every payment you make to us must be through the PMT Education website. If a tutor asks you to pay in cash or by another payment method (e.g. an e-w...