Payments
How payments work and common queries
I've been charged twice for a lesson
There are only two scenarios where we take payment: Your scheduled lesson has begun You have cancelled or rescheduled within 48 hours of a lesson's s...
Can I change the card I booked my lesson with?
You can change your card for any bookings scheduled to begin more than 72 hours away . For any bookings within the next 72 hours, you won’t be able t...
What can I do if my payment fails while I’m booking a lesson?
Payments can fail for several reasons. It might be because your card is temporarily blocked, you haven’t updated your bank details with us, or you did...
Why does my card appear to have been charged before a lesson has taken place?
Payment is only taken once a lesson has started. To guarantee payment to our tutors, we carry out a card authentication check to ensure you have enoug...
How can I edit my payment method?
You need to enter your bank details to book lessons, so it’s important to keep your payment information updated on your account. You can access and ed...
A tutor has asked me to pay for lessons in cash or via another platform, what should I do?
Every payment you make to us must be through the PMT Education website. If a tutor asks you to pay in cash or by another payment method (e.g. an e-w...
Where can I view and keep track of my payments?
We keep your payment information neatly organised in your Payment history , which you can access via the drop down menu in your dashboard. Here, you’...
Is payment secure?
Yes, it is. So much so, even we don’t see your card details. Every payment made through PMT Education is handled by our payment processor, Stripe. Str...