I can’t access my lesson recording

Lesson recordings are usually available within 24 hours after the lesson has finished. If you cannot see the recording yet, please allow some time for it to process.

Lesson recordings can only be viewed on a laptop or desktop computer. They are not accessible on phones or tablets.

If you are trying to access the recording on a mobile device, please try again using a laptop or desktop.

Internet speed can affect how quickly a recording loads. If the video is slow to start or buffers, allow a moment for it to load.

It can also help to press play and let the recording run briefly before skipping ahead, as jumping forward immediately can cause the video to stall.

• Recordings can only be streamed on the platform and cannot be downloaded or shared outside the system.

• You can adjust the playback speed if you would like to review material more slowly or quickly.

If you need help finding or accessing your recordings, please see our FAQ on how to view lesson recordings.

If the recording is not available after 24 hours, or you are unable to view it on a laptop or desktop, please contact us with the lesson details and date of the session, and we will look into this for you.