Lessonspace Online Whiteboard Troubleshooting
Information on resolving common technical issues in the Lessonspace online Whiteboard, including audio, video, connectivity, and tool problems.
Technical Issues
What does "weak connection detected" mean?
If you see a warning in Lessonspace that says “Weak connection detected” , this means your internet connection may not be strong enough to support th...
How to use the Lessonspace troubleshooting Menu if you're having issues in your lesson
Lessonspace has a built-in Troubleshooting menu that highlights connectivity, audio and device issues during your lesson. If something is not workin...
The sidebar is not visible in my space
If the sidebar (or other tools) are missing during your lesson, please try the following steps. If you believe a feature should be available but is no...
The Whiteboard is lagging or delayed
If the whiteboard feels slow, delayed or out of sync during your lesson, this is usually caused by internet connection or device performance. Connecti...
Can I join the lesson early?
No - students are not able to join a Lessonspace before the scheduled lesson start time . This is intentional and ensures tutors have time to prepare...
I can’t access my lesson recording
Lesson recordings are usually available within 24 hours after the lesson has finished . If you cannot see the recording yet, please allow some time f...
Audio and Video Issues
There is background noise in my lesson
If your tutor mentions echo, static, typing sounds or background noise during a lesson, you can enable Advanced Noise Cancellation in Lessonspace. Ope...
I can't hear my tutor or my tutor can't hear me
If you cannot hear your tutor or your tutor cannot hear you, please try the following steps before ending the lesson. First, ask your tutor to refres...
Sound is not working in Chrome
If you cannot hear your tutor in Lessonspace and you have confirmed the issue is not on their end, the problem is usually related to your Chrome setti...
My camera or microphone isn't working on a Mac
If your tutor cannot see or hear you in Lessonspace, but you have already allowed access in your browser, your Mac’s privacy settings may be blocking ...