How do I reschedule a lesson?

If you need to reschedule a lesson, it’s best to message your tutor first to let them know.

To reschedule, you’ll need to send a request through the platform with your proposed new date and time. Your tutor can then either accept or decline the request:

• If they accept, the lesson will be moved to the new time

• If they decline, the original lesson will stay as it is

To submit a reschedule request, open your upcoming bookings. You can find your upcoming bookings by navigating to Bookings – make sure the Upcoming tab is selected.

Click the three dots to the right of the booking you want to reschedule, and this will bring up the option to cancel or reschedule.

Choose Reschedule booking, and the reschedule request pop-up will open. Here, you can change the date and time based on your tutor’s availability, and write them a message.

If you want to reschedule a lesson which is part of a recurring booking, you can read instructions on how to do so in this FAQ.

When you submit a reschedule request, your tutor will be notified via email and the reschedule request will also be visible in your chat:

Your reschedule request will be visible in your Pending bookings, whereas the original booking will still be in your upcoming bookings. This will update when the tutor responds to your request.

After you submit your request, your tutor can choose whether to confirm or reject it:

• Confirm – This books the new lesson time and automatically cancels the original lesson.

• Reject – This means your tutor doesn’t agree to the new time, so the original lesson remains booked.

If your tutor doesn’t respond to the reschedule request, the original booking will stay in place. The reschedule request will automatically cancel when the lesson’s start time is reached.

If a tutor declines your reschedule request, the original booking will stay in place, so your original lesson can go ahead as planned. 

If rescheduling is not an option and you choose to cancel your lesson, your booking will be subject to our cancellation policy. This means, if you cancel within 48 hours of a lesson’s start time, it is at the tutor’s discretion whether or not you are charged. You can find out more about our cancellation policy in our Terms & Conditions.