How do I reschedule a lesson?

If you need to reschedule a lesson, message your tutor to let them know as soon as possible for their convenience. 

In order to reschedule a lesson, you need to send your tutor a request for an alternative lesson date/time. Your tutor then has two options - they will either accept the request and the lesson will be rescheduled to your suggested date and time, or they can decline the request, leaving your original lesson in place.

To submit a reschedule request, open your upcoming bookings. You can find your upcoming bookings by navigating to Bookings in your dashboard - make sure the Upcoming tab is selected.

Click the three dots to the right of the booking you want to reschedule, and this will bring up the option to cancel or reschedule.

Choose Reschedule booking, and the reschedule request pop-up will open. Here, you can change the date and time based on your tutor’s availability, and write them a message.

When you submit a reschedule request, your tutor will be notified via email and the reschedule request will also be visible in your chat:

Your reschedule request will be visible in your pending bookings, whereas the original booking will still be in your upcoming bookings. This will update when the tutor responds to your request.

After you submit your request, it is then up to your tutor whether or not they want to accept the reschedule request

Your tutor can either:

• Accept the reschedule request, changing the date and time of your lesson to your suggestion

• Decline or ignore the reschedule request, keeping the original booking in place

If a tutor declines your reschedule request, the original booking will stay in place, so your original lesson can go ahead as planned. 

If rescheduling is not an option and you choose to cancel your lesson, your booking will be subject to our cancellation policy. This means, if you cancel within 48 hours of a lesson’s start time, it is at the tutor’s discretion whether or not you are charged. You can find out more about our cancellation policy in our Terms & Conditions.