How do I request and book a lesson?

To request lessons you need to be a billpayer or a student with a full account. If you haven’t selected a tutor yet, see our guide on how to find a tutor.

Once you’ve found the right tutor, requesting a lesson is quick and easy. You’ll send a lesson request through the platform, and as soon as the tutor accepts, it’s confirmed in the system.

1. Open the booking request form

In the tutor's profile press the Request lesson button. This will take you to the booking request form.

2. Enter student details

Fill in:

• Who the lesson is for (yourself or a linked student account)

• Subject, level, school year and exam board

• The student’s current working grade and target grade

3. Select your lesson day and time

From your tutor’s calendar, click a slot to choose the lesson start time. Then select the lesson length — 60, 90, or 120 minutes (depending on your tutor’s availability).

4. Choose your booking type:

You can request:

• A single, one-off lesson

• Multiple lessons (click additional slots to add them)

• Recurring lessons - schedule weekly lessons at the same time. See our Recurring Lessons FAQ for detailed instructions.

5. Review your request

In the Lesson Request Summary box, check all the lesson times and prices.

• To remove a lesson, click the slot again in the calendar to deselect it, or use the red X next to the lesson you want to remove.

6. Select a payment method and submit your request

Once you’re happy with your selection:

• Enter your card details or use a saved payment method

• Agree to our cancellation policy

• Send your lesson request

Once requested, your lessons will appear in the Pending tab in the Bookings section of your dashboard:

7. Tutor acceptance

Your tutor must accept your request before it’s officially booked on the system. If they approve it, you’ll receive an email with the booking confirmation and it will move to the Upcoming tab in your dashboard:

You can find out what happens if a tutor rejects your lesson request in this FAQ.

If you’ve had a lesson with a tutor before and you’d like to rebook them, you can easily do this from your dashboard. 

Go to your Bookings and click your tutor’s name, which will bring up all of your past and future lessons with that tutor.

Here, you can click Book another lesson to bring up the booking request form.