The Chat and Messaging
Different chat types and guidance on messaging
How quickly should I reply to messages?
Ideally you should get back to clients as quickly as possible. There’s every possibility an enquiring parent could have contacted multiple tutors at o...
Do I have to reply to all messages?
We do ask that you respond to every message you receive promptly and professionally. It’s just good manners. What’s more, your initial/first message r...
What are the different chat options?
We’ve made it simple for tutors to stay in touch with clients outside of lesson time. There are two types of chat available: Group Chat and Private...
Can I contact clients (billpayers/students) off the platform?
We ask all of our PMT Education tutors to only contact clients on our trusted platform. This is to keep both you and the clients safe. It is against o...
What should I do if a parent asks to pay for a lesson in cash or through another platform (e.g. PayPal)?
Tutors for PMT Education must only accept payment through our platform. If a parent offers to pay you outside our platform (e.g. a direct bank transfe...