Lessonspace Online Whiteboard Troubleshooting
Information on resolving common technical issues in the Lessonspace online Whiteboard, including audio, video, connectivity, and tool problems.
Technical Issues
How to use the Troubleshooting Menu if you're having issues in your lesson
Lessonspace has a built-in Troubleshooting menu that highlights connectivity, audio and device issues during your lesson. If something is not workin...
My screen share isn't working
If screen sharing is blocked in Safari, follow the steps below to enable it: 1. Click Safari > Settings for this website: 2. Check that the Screen Sh...
My internet connection is weak
If you see a warning in Lessonspace that says “Weak connection detected” , this means your internet connection may not be strong enough to support th...
The sidebar is not visible in my space
If the sidebar (or other tools) are missing during your lesson, please try the following steps. If you believe a feature should be available but is no...
My Whiteboard is lagging or delayed
If the whiteboard feels slow, delayed, or out of sync during a lesson, this is usually related to internet connection or device performance. Please wo...
Can students join a lesson early?
No- students are not able to join a lesson before the scheduled lesson start time . This is intentional and ensures you have time to prepare the less...
Audio and Video Issues
Camera and microphone not working in mac
If your camera or microphone isn’t working in Lessonspace, even though you have allowed access in Chrome or Firefox, your Mac’s system settings may be...
Sound is not working in Chrome
If you cannot hear your student in Lessonspace and you have confirmed the issue is not on their end, the problem is usually related to your Chrome set...
There is background noise during my lesson
If your student mentions echo, static, typing sounds or background noise during a lesson, you can enable Advanced Noise Cancellation in Lessonspace. O...
I can't hear my student or my student can't hear me
If you cannot hear your student, or your student cannot hear you, please try the following steps before ending the lesson. First, ask your student to ...