Payments
How payments work and common queries
General Information About Payments
How do payments work? Why does my card appear to have been charged before a lesson has taken place?
Payment is only taken once a lesson has started. To guarantee payment to our tutors, we carry out a card authentication check to ensure you have enoug...
Where can I view and keep track of my payments?
We keep your payment information neatly organised in your Payment history , which you can access in Payments. Here, you’ll be able to see all of you...
How can I change my payment method?
You can update your payment method at any time by adding a new card or removing an existing one. All payment details are managed in your Payments se...
Can I change the card I booked my lesson with?
You can change your card for any lessons scheduled to begin more than 72 hours away . For any bookings within the next 72 hours, you won’t be able to...
Is payment secure?
Absolutely. In fact, even we can’t see your card details. All payments made through our platform are processed by Stripe , a trusted payment provider...
A tutor has asked me to pay for lessons outside the platform – what should I do?
Every payment for lessons must be made through our platform. If a tutor asks you to pay via another method (e.g. an e-wallet, direct bank transfer, or...
Payment Troubleshooting
I've been charged twice for a lesson
There are only two scenarios where we take payment: Your scheduled lesson has begun You have cancelled or rescheduled within 48 hours of a lesson's s...
What can I do if my payment fails while I’m booking a lesson?
Payments can fail for several reasons. It might be because your card is temporarily blocked, you haven’t updated your bank details with us, or you did...