Bookings
Information on lesson requests, bookings, rescheduling, cancellations and more
Lesson suggestions and bookings
New: What’s changed with lesson suggestions for tutors?
We’ve updated how tutors suggest lessons on the platform, making it easier to manage bookings and reduce back-and-forth with clients. You can now: Sen...
How do bookings work for tutors?
Lessons can be booked in two ways , based on the availability you set in your calendar: Students or billpayers request lessons , which tutors can th...
How do I respond to a lesson request?
When a student or billpayer requests a lesson with you, the lesson will only be booked once you’ve responded and confirmed the request. If you’re un...
How to send a lesson suggestion
Tutors can’t book lessons directly on behalf of students or billpayers, as clients need to confirm their payment details and agree to the platform’s t...
Can my students book weekly lessons with me?
Yes, they can! It’s very easy for clients to book a recurring lesson. Please refer to our billpayer FAQ for the full details on how the process work...
What's the difference between a lesson request and a lesson suggestion?
Both lesson requests and lesson suggestions are ways to book lessons on the platform, but they’re initiated by different people and follow slightl...
How can I get more bookings?
If you’d like to receive more bookings, there are several practical ways to do so – from encouraging existing clients to book recurring sessions to im...
Rescheduling and Cancellations
How do I cancel or reschedule a lesson?
If you need to change a scheduled lesson, you can either reschedule or cancel it directly from your dashboard. The steps below explain how each op...
What happens if my student cancels our lesson?
PMT Education’s cancellation policy allows clients to cancel their lesson up to 48 hours before the lesson starts without being charged. If a client...
How do I refund a lesson?
If you or your student can no longer attend an upcoming lesson, we recommend cancelling or rescheduling lessons ahead of time. However, we understan...
What happens if my student does not attend/is a no-show?
What is the no-show procedure for tutors? If your student doesn’t join their scheduled lesson right away, send them a message in the first few minut...
Misc
What are Opportunities?
Opportunities are requests made by clients who are searching for a great tutor like you. If you’re looking for more tutees, you can browse through al...
Can I bring my private students on to the platform?
Yes, you can! We're helping you simplify your tutoring set up by bringing your private students onto our platform. This means you can centralise your ...
Can I provide UCAS References and Predicted Grades for my student?
Can private tutors provide UCAS references and predicted grades for private candidates? Yes, but only in specific circumstances. Providing UCAS refere...
Can I offer free trials or taster sessions?
Before launching the platform, we spoke with many tutors to understand their views on free trials. The vast majority felt strongly that their time and...