Bookings
Information on lesson requests, bookings, rescheduling, cancellations and more
Lesson suggestions and bookings
How do bookings work for tutors?
Students and parents/guardians find our tutors by browsing through our Find a Tutor page, where search results can be filtered by factors such as su...
Can tutors book lessons for students?
Our tutors can’t book lessons on behalf of a client, but you can suggest booking slots. The client can then book using your suggestions. To suggest a...
What's the difference between a lesson suggestion and a booking request?
We understand that it can be quicker to initiate the booking process yourself as some clients are not familiar with the platform. This is why we intro...
Can my students book weekly lessons with me?
Yes, they can! It’s very easy for clients to book a recurring lesson. Please refer to our billpayer FAQ for the full details on how the process work...
How can I get more bookings?
There are lots of factors that affect how frequently a tutor receives bookings. If you want to get more bookings, there are a few things you can try: ...
What are Opportunities?
Opportunities are requests made by clients who are searching for a great tutor like you. If you’re looking for more tutees, you can browse through al...
Rescheduling and Cancellations
I can’t do the date/time a client has requested, what do I do?
If you can’t make the time or date that your client has requested, you have two options. You can either suggest an alternative date, or you can declin...
What happens if my student cancels our lesson?
PMT Education’s cancellation policy allows clients to cancel their lesson up to 48 hours before the lesson starts without being charged. If a client...
How do I refund a lesson?
If you or your student can no longer attend an upcoming lesson, we recommend cancelling or rescheduling lessons ahead of time. However, we understan...
What happens if my student does not attend/is a no-show?
What is the no-show procedure for tutors? If your student doesn’t join their scheduled lesson right away, send them a message in the first few minut...
How do I cancel or reschedule a lesson?
If you need to cancel or reschedule a lesson, contact your student and/or the parent/billpayer and let them know as soon as possible for their conveni...
Misc
Can I bring my private students on to the platform?
Yes, you can! We're helping you simplify your tutoring set up by bringing your private students onto our platform. This means you can centralise your ...
Can I provide UCAS References and Predicted Grades for my student?
Can private tutors provide UCAS references and predicted grades for private candidates? Yes, but only in specific circumstances. Providing UCAS refere...
Can I offer free trials or taster sessions?
PMT Education do not allow free trials or taster sessions to take place on the platform. We strongly believe our tutors should be fairly paid for the...