Bookings
All about bookings, cancellations, and rescheduling
Booking a lesson
Can I give my child control over bookings?
To change a student’s access controls, navigate to Student accounts in the drop down menu of your billpayer dashboard. Then, click the Access Contr...
How do I book a lesson?
If you’re a billpayer, or a student with a full account, you’ll be able to book lessons quickly and easily on our platform. If you’re booking a lesson...
What is a lesson suggestion? How do I respond to it?
Our tutors can’t book lessons on your behalf, but they can suggest lesson slots for you to book. When your tutor sends you a lesson suggestion, you’ll...
Will I be charged if there was no response to my lesson request?
If you’ve requested a lesson and never received a response, you might be wondering why. You will never be charged for a lesson request which has expir...
Can I save my booking information for future lessons?
Yes! As soon as you book a lesson with a tutor, your booking details will be automatically saved so you don’t have to fill them out next time. This me...
Why did my lesson request get rejected?
This can be for a couple of reasons. Sometimes the tutor is simply unavailable on the date and time you’ve specified. They usually follow up the rejec...
What are custom rates?
Your tutor may decide they want to offer you a custom rate. This means you receive a different hourly rate to your tutor’s standard rate. If your tuto...
Can I book multiple lessons?
You certainly can. Booking multiple slots in advance is a no brainer if you want to have regularly scheduled lessons. What’s more, during busier perio...
Cancellations
How do I cancel a lesson?
If you need to cancel a lesson, go to your bookings tab and click the 3 dots next to your upcoming booking. Then click Cancel booking . You’ll be pro...
What happens if my tutor cancels the lesson?
If your tutor has to cancel, they’ll usually suggest an alternative date and time when they inform you. You don’t have to worry about being charged fo...
Will I be charged if I cancel a lesson?
Whether it’s illness or a family emergency, we know there are things in life that simply can’t be helped. For that reason, we allow you to cancel less...
Issues with bookings
I’m a billpayer, what happens if my student forgets about their lesson?
Here at PMT Education, we understand how busy life can be, and sometimes a packed schedule can result in a lesson slipping a student’s mind. However, ...
I wasn’t happy with my first lesson, what can I do?
We’re sorry to hear that. Sometimes a tutor’s teaching style just isn’t a good fit. If this happens, get in touch with us and let us know what you ...
What happens if I’m late?
If you’re going to be late, simply message your tutor and give them a heads up. If you fail to notify your tutor and don’t show up within 15 minutes o...
What happens if my tutor is late?
We encourage all of our tutors to be punctual, but there may be occasions when they’re running a bit late. If that happens, we ask that our tutors try...