Bookings

If you’re a billpayer, or a student with a full account, you’ll be able to book lessons quickly and easily on our platform. If you’re booking a lesson...

You certainly can. The booking process works in exactly the same way as booking a single lesson, only you select multiple slots, instead of just one. ...

Our recurring bookings feature makes it possible to book a weekly slot in a few clicks. Block booking is a no brainer if you want to have regularly sc...

Yes! As soon as you book a lesson with a tutor, your booking details will be automatically saved so you don’t have to fill them out next time. This me...

To change a student’s access controls, navigate to Student accounts in the drop down menu of your billpayer dashboard. Then, click the Access Contr...

Our tutors can’t book lessons on your behalf, but they can suggest lesson slots for you to book. When your tutor sends you a lesson suggestion, you’ll...

This can be for a couple of reasons. Sometimes the tutor is simply unavailable on the date and time you’ve specified. They usually follow up the rejec...

If you’ve requested a lesson and never received a response, you might be wondering why. You will never be charged for a lesson request which has expir...

Your tutor may decide they want to offer you a custom rate. This means you receive a different hourly rate to your tutor’s standard rate. If your tuto...

If you need to reschedule a lesson, message your tutor to let them know as soon as possible for their convenience.  In order to reschedule a lesson, y...

If you need to cancel a lesson, go to your bookings tab and click the 3 dots next to your upcoming booking. Then click Cancel booking . You’ll be pro...

If your tutor has to cancel, they’ll usually suggest an alternative date and time when they inform you. You don’t have to worry about being charged fo...

Whether it’s illness or a family emergency, we know there are things in life that simply can’t be helped. For that reason, we allow you to cancel less...

We’re sorry to hear that. Sometimes a tutor’s teaching style just isn’t a good fit. If this happens, get in touch with us and let us know what you ...

If you’re going to be late, simply message your tutor and give them a heads up. If you fail to notify your tutor and don’t show up within 15 minutes o...

We encourage all of our tutors to be punctual, but there may be occasions when they’re running a bit late. If that happens, we ask that our tutors try...

Here at PMT Education, we understand how busy life can be, and sometimes a packed schedule can result in a lesson slipping a student’s mind. However, ...