Booking and Managing Lessons
Guidance on booking lessons, managing schedules, cancellations, and lesson attendance.
Requesting lessons
How do I request and book a lesson?
To request lessons you need to be a billpayer or a student with a full account . If you haven’t selected a tutor yet, see our guide on how to find a...
Can I book more than one lesson at a time?
Yes – the process is almost the same as requesting a single lesson , but instead of choosing just one slot, you can select multiple. Select your les...
How do I book weekly or recurring lessons?
Recurring bookings let you reserve the same weekly lesson slot in just a few clicks. They’re a great option for regular lessons and can help you secur...
How do tutors suggest lessons for me to book?
Tutors can’t book lessons on your behalf, but they can suggest lessons for you to book. A lesson suggestion allows your tutor to propose lesson slot...
Can I save my booking information for future lessons?
Yes! As soon as you book a lesson with a tutor, your booking details will be automatically saved so you don’t have to fill them out next time. This me...
Can I give my child control over bookings?
To change a student’s access controls, navigate to Student accounts in the drop down menu of your billpayer dashboard. Then, click the Access Contr...
Why did my lesson request get rejected?
This can be for a couple of reasons. Sometimes the tutor is simply unavailable on the date and time you’ve specified. They usually follow up the rejec...
Will I be charged if there was no response to my lesson request?
If you’ve requested a lesson and never received a response, you might be wondering why. You will never be charged for a lesson request which has expir...
What are custom rates?
A custom rate is a special hourly rate that your tutor may choose to offer you which is different from their standard rate . Tutors must set a custom...
Rescheduling and Cancellations
How do I reschedule a lesson?
If you need to reschedule a lesson, message your tutor to let them know as soon as possible for their convenience. In order to reschedule a lesson, y...
How do I cancel a lesson?
If you need to cancel a lesson, go to your bookings tab and click the 3 dots next to your upcoming booking. Then click Cancel booking . You’ll be pro...
Will I be charged if I cancel a lesson?
Whether it’s illness or a family emergency, we know there are things in life that simply can’t be helped. For that reason, we allow you to cancel less...
What happens if my tutor cancels my lesson?
We encourage all our tutors to reschedule when possible, but sometimes a tutor may have to cancel your lesson. When a lesson is cancelled, you will b...
How do I cancel or reschedule a recurring lesson?
If your plans change, you can cancel the entire block of recurring lessons or just adjust individual lessons within it. Here’s how to manage your recu...
Issues with Lessons & Attendance
I wasn’t happy with my first lesson, what can I do?
We’re sorry to hear that. Sometimes a tutor’s teaching style just isn’t a good fit. If this happens, get in touch with us and let us know what you ...
What happens if I’m late?
If you’re going to be late, simply message your tutor and give them a heads up. If you fail to notify your tutor and don’t show up within 15 minutes o...
What happens if my tutor is late?
We encourage all of our tutors to be punctual, but there may be occasions when they’re running a bit late. If that happens, we ask that our tutors try...
I’m a billpayer, what happens if my student forgets about their lesson?
Here at PMT Education, we understand how busy life can be, and sometimes a packed schedule can result in a lesson slipping a student’s mind. However, ...
Lesson Management and Time Zones
Can I see my upcoming lessons on Google Calendar?
Our Google Calendar integration feature allows you to sync your lessons to your Google Calendar. This means you can keep track of your lessons in your...
How do I know what timezone my lessons are in?
When you create your account, your timezone is automatically detected and saved. Lesson times are always shown in the timezone saved in your account, ...