Bookings
All about bookings, cancellations, and rescheduling
Booking a lesson
How do I book a lesson?
If you’re a billpayer, or a student with a full account, you’ll be able to book lessons quickly and easily on our platform. If you’re booking a lesson...
Can I book more than one lesson at a time?
You certainly can. The booking process works in exactly the same way as booking a single lesson, only you select multiple slots, instead of just one. ...
Can I book a weekly lesson or a block of lessons?
Our recurring bookings feature makes it possible to book a weekly slot in a few clicks. Block booking is a no brainer if you want to have regularly sc...
Can I save my booking information for future lessons?
Yes! As soon as you book a lesson with a tutor, your booking details will be automatically saved so you don’t have to fill them out next time. This me...
Can I give my child control over bookings?
To change a student’s access controls, navigate to Student accounts in the drop down menu of your billpayer dashboard. Then, click the Access Contr...
What is a lesson suggestion? How do I respond to it?
Our tutors can’t book lessons on your behalf, but they can suggest lesson slots for you to book. When your tutor sends you a lesson suggestion, you’ll...
Why did my lesson request get rejected?
This can be for a couple of reasons. Sometimes the tutor is simply unavailable on the date and time you’ve specified. They usually follow up the rejec...
Will I be charged if there was no response to my lesson request?
If you’ve requested a lesson and never received a response, you might be wondering why. You will never be charged for a lesson request which has expir...
What are custom rates?
Your tutor may decide they want to offer you a custom rate. This means you receive a different hourly rate to your tutor’s standard rate. If your tuto...
Cancellations
What happens if my tutor cancels my lesson?
We encourage all our tutors to reschedule when possible, but sometimes a tutor may have to cancel your lesson. When a lesson is cancelled, you will b...
How do I cancel a lesson?
If you need to cancel a lesson, go to your bookings tab and click the 3 dots next to your upcoming booking. Then click Cancel booking . You’ll be pro...
Will I be charged if I cancel a lesson?
Whether it’s illness or a family emergency, we know there are things in life that simply can’t be helped. For that reason, we allow you to cancel less...
Issues with bookings
I wasn’t happy with my first lesson, what can I do?
We’re sorry to hear that. Sometimes a tutor’s teaching style just isn’t a good fit. If this happens, get in touch with us and let us know what you ...
What happens if I’m late?
If you’re going to be late, simply message your tutor and give them a heads up. If you fail to notify your tutor and don’t show up within 15 minutes o...
What happens if my tutor is late?
We encourage all of our tutors to be punctual, but there may be occasions when they’re running a bit late. If that happens, we ask that our tutors try...
I’m a billpayer, what happens if my student forgets about their lesson?
Here at PMT Education, we understand how busy life can be, and sometimes a packed schedule can result in a lesson slipping a student’s mind. However, ...